No Refund Policy

Last updated: May 16, 2026

This No Refund Policy applies to all digital services, subscriptions, and AI processing credits offered by EscenarioAI, operated by mediaXtreme LLC. By purchasing or subscribing to any EscenarioAI plan, you acknowledge and agree to this policy.

1. Overview

All sales on EscenarioAI are final. Due to the digital nature of our services, including AI-powered audio processing, stem separation, instrument generation, and mastering tools, we do not offer refunds once a purchase or subscription has been activated. This policy is standard practice for digital service platforms where value is delivered immediately upon access.

2. Why No Refunds

EscenarioAI utilizes GPU-intensive computational resources that are consumed immediately upon processing your audio files. When you initiate a stem separation, generate an instrument from text, or apply mastering macros, dedicated server resources are allocated and consumed in real-time. These computational costs are incurred regardless of whether you choose to download or use the processed results. Because of this immediate resource consumption, reversing a transaction is not feasible.

3. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• No refund will be issued for the remaining period of your current billing cycle
• You will retain full access to all paid features until the end of your current billing period
• Your account will be deactivated at the end of the paid period unless you renew
• No further charges will be applied after cancellation takes effect

We encourage you to make full use of your remaining subscription time before it expires. All projects and exported files remain accessible for download during the cancellation grace period.

4. Exceptions

While our general policy is no refunds, we recognize that exceptional circumstances may warrant a credit or refund. The following situations may qualify for an exception review:

• Service Outage: A verified platform outage lasting 24 or more consecutive hours during your active billing period that prevented you from accessing paid features
• Duplicate Charges: If your account was charged more than once for the same billing period due to a payment processing error
• Unauthorized Transactions: If a charge was made without your authorization and you can provide supporting evidence of unauthorized access

5. How to Request an Exception Review

If you believe your situation qualifies for an exception, please contact our support team within 7 days of the charge in question:

• Email: support@mediaxtreme.com
• Include your account email, transaction date, amount charged, and a detailed description of the issue
• Attach any relevant screenshots or payment receipts

Our team will review your request within 3-5 business days and respond with a determination. Exception approvals are granted at our sole discretion and are evaluated on a case-by-case basis.

6. Chargebacks

We strongly encourage you to contact our support team before initiating a chargeback or payment dispute with your bank or payment provider. Filing a chargeback without first contacting us may result in immediate suspension of your account and loss of access to all associated data and projects.

In most cases, our support team can resolve billing concerns faster than the dispute process with your financial institution. We are committed to fair resolution of all payment-related issues.

7. Contact

For any questions regarding this No Refund Policy or to request an exception review, please reach out to us at: support@mediaxtreme.com